23% Lift in Average Revenue per Visitor

By Lise Reddick, VP Product at Lift AI

Lift AI is a valued strategic partner that is continually looking at how best to optimize their services and overall revenue delivery for Kaspersky. I would highly recommend Lift AI to any eCommerce organization looking to tap into the potential for incremental revenue gains.

William Sinagra
Sr. Director of Online Sales North American, Kaspersky Lab

For more than 20 years, Kaspersky Lab has transformed its deep threat intelligence and security expertise into next-generation security solutions and services that protect businesses, critical infrastructure, governments, and consumers around the globe. Kaspersky Lab’s award-winning technologies protect more than 400 million users. In the consumer unit, the online customer retention sales team is responsible for reducing churn, increasing customer lifetime value (LTV), and ensuring a positive online experience.

+23% Lift in average revenue per visitor (RPV)

+10% Lift in customer lifetime value (LTV)

The Solution? — Lift AI's Intelligent Live Chat

Kaspersky Lab continued its successful use of Lift AI's intelligent live chat solution because it:

  • Identified buying intent of every website visitor based on their real time behavior
  • Created different engagement experiences based on potential to convert
  • Improved engagement and converted more visitors to customers and boosted repeat business.
  • Helped customers more easily understand the value of a new products.
  • Increased RPV & LTV by encouraging customers to buy top-tier, multi-year products.
  • Offered reliable, scalable technology backed by proactive, helpful service and support.

More success stories with Lift AI

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By integrating Lift AI, Truckstop successfully isolated and targeted high-intent website visitors based on their real-time behavior, no matter where those visitors were on the website

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A global B2B software company increased the efficiency of their sales team by 5x, ensuring they only engaged high-intent visitors based on their behavior

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On average, Lift AI users convert 9x more
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